Please note: Consultations are by pre-arranged appointment only

It is important that you feel comfortable and relaxed during your visit. You are invited to raise any questions at any time and are welcome to bring along a friend or family member if you wish.


Your first visit will last approximately 45 minutes and, during this time, the osteopath will take a full case history (including your current complaint and general medical health) It is often useful if you bring along any X-rays/MRI scan reports, lists of medications or other information relating to your health.

During the assessment, you will normally be asked to remove some clothing to allow for examination (This may involve undressing to your underwear, or you can wear shorts and a T-shirt if you prefer) The physical examination may include performing some simple movements, reflex testing, etc. to help establish the source of your problem.

Once the assessment is complete you will be given an explanation of the findings, the intended course of action and you will be encouraged to ask any questions that you might have (It is important for you to ask questions to ensure that the consultation meets your needs and expectations)

Treatment usually begins following the assessment and explanation. However, if there is a need for any additional investigations such as imaging (X-rays or MRI) or blood tests, this will be discussed with you and an action plan will be devised to ensure that you are directed to the best pathway of care (usually via your GP or health insurer)

In addition to explanation and treatment you will, if appropriate, be offered some self-help advice in the form of exercise, modification of daily activity, ergonomics, etc. to assist in the resolution of your problem.

Initial appointments are scheduled to take approximately 45-60 minutes.
Subsequent appointments will take approximately 30-45 minutes.
The cost of all appointments is £ 50.00
Payment is by cash, cheque or card.

Medical insurance

Andrew Lay is recognised by all major UK health insurance companies.
You are advised to contact your health insurance provider for details on the specific cover and how to claim from your individual scheme. Policies may differ in respect to the allowances and excess amounts payable.

If you are insured you are expected to settle the bill for each visit yourself and you will be given a receipt so that you can reclaim the fee from your insurance company.
Payment can be by cheque or cash.

Please note:
Keep your receipts from appointments in order to claim from your insurance company.

You may reclaim treatment fees subject to the terms of your specific medical cover.


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